Customer Support
Support tickets, team assignments, response deadlines and shared knowledge articles.
How to use this feature
- Create a ticket with its customer, priority, assignee and response or resolution deadlines.
- Record replies and internal notes separately. A logged phone, email or WhatsApp reply records a conversation already made. Only a Portal reply is visible through an enabled Customer Portal.
- Resolve the ticket with the outcome, or reopen it if work remains. With Services enabled and the necessary rights, escalate it to a linked service order.
