Coming soon
Customers already write to your shop on WhatsApp: “do you have the 5 kg rice?”, a voice note from the car, a photo of a shopping list. The Front Desk answers on your own WhatsApp Business number, from your own menu, prices, stock and hours. It builds the order, reads it back, and only the customer's “yes” sends it to the till and the kitchen. When a person is needed, it hands the chat to your staff.
An add-on of Online Restaurant and Chain: AED 99 a month before VAT.
01Orders
A customer writes “2 chicken shawarma, 1 karak, delivery to Al Nahda”. The Front Desk looks up each item in your menu, prices it exactly as your online shop does (options, offers, VAT, the area's delivery fee and minimum), and reads the order back with the total. The customer says yes, and the order goes through your online shop's own checkout to the till and the kitchen, like any online order.
02Your stock
Every price, every “yes, we have it”, every opening hour comes from your shop at that moment: the products and options the online shop shows, what is sold out, today's hours and delivery areas. It never invents a price or an item, and it never promises anything outside your rules.
03Voice notes
A voice note is written out and treated like a typed message. When the recording is unclear, the Front Desk does not guess: it answers “I heard «…». Did you mean …?” with the closest items on your menu, or asks the customer to type it. When it is only fairly sure, it reads back what it understood before proposing anything.
04Photos
Customers send a picture of a handwritten shopping list, a product they want again, or a shelf label. The Front Desk reads it, finds the items in your catalogue and proposes the order line by line for the customer to confirm. Your staff see the photo in the inbox too.
05Bookings
With Bookings switched on, the Front Desk offers the free times of a service, holds the chosen slot for ten minutes and books it when the customer confirms. Your own Bookings rules decide whether it is confirmed at once or waits for you.
06Hand-off
When a customer asks for a person, complains, or asks something your shop has not told it, the Front Desk stops, tells the customer once that a member of the team will answer here, and alerts your till and phone. Your staff answer in the Front desk inbox and give the chat back to the assistant when they are done.
07Your shop's facts
The Front Desk reads what your shop already knows: your questions and answers, your notes under “What customers ask” (returns, allergens, parking), the catalogue's descriptions and options, your hours, pickup and delivery, your online shop's details and the stamp card's rule. A question it could not answer is listed for you: answer it once, and the answer is used next time.
08Customer memory
For each customer the Front Desk keeps a short summary across conversations: what they like, past problems, anything still open. A regular who always asks for less sugar in the karak does not have to say it again.
09Cases
When something needs a person, a late delivery, a wrong item, a call back, the Front Desk opens a case with a brief: what happened, the facts, what was tried, the actions it proposes and how urgent it is (urgent only when the customer's own words show it). The case is assigned, reminded and followed until it is closed.
10Reply checks
The Front Desk answers first, in one to three sentences, and asks one question at a time. It says it is an AI when asked. A risky reply, about a photo, a voice note or a question it already asked, gets a second check and one repair. A reply that still breaks the rules is never sent: a person takes the chat.
11Modes
Start carefully and let it do more as you trust it. Each mode can be changed at any time in Settings → Front desk.
Everything is in Settings → Front desk. We help you on a call or on WhatsApp if you would like.
Your own WhatsApp Business account
Name, tone and your own answers
Start with Draft or Pilot
On the till and on your phone
Card numbers, IBANs and passwords typed by a customer are masked before anything is stored or sent. Messages and photos are kept 90 days.
The Front Desk is an add-on at AED 99 a month before VAT. Orders need your online shop switched on; bookings need Bookings.
AED99/ month
Not available: move up to Restaurant at any time
AED150/ month
Add-on (coming soon)
AED300/ month
Add-on (coming soon)
Buy-once desktop program: Not in the buy-once program
Prices exclude 5% VAT. Launch offer: 25% off until 13 November 2026, code LAUNCH25 applied automatically. CreekPOS Online: use code CREEK20 for 20% off your first year.
An assistant on WhatsApp is only as good as what it knows about your shop. The AI Front Desk now reads your own notes and catalogue, lists the questions it could not answer for you to answer once, remembers your regulars, turns problems into cases for your team, and checks every reply before it goes.
Half your orders arrive on WhatsApp while your team is busy at the counter. The AI Front Desk answers from your own menu, prices, stock and hours, reads the order back, and places it only when the customer says yes.
In the UAE an order is as likely to arrive as a voice note or a photo as in typed words. Here is what the AI Front Desk does with each, and how it asks instead of guessing when something is unclear.
A diary at the counter and a phone full of WhatsApp messages work until two customers turn up for the same chair. Bookings gives your shop its own booking page and one calendar, and ends every visit as an ordinary sale at your till.
No. It is an AI assistant that reads what the customer writes or says, in their own words and language, and answers from your shop's live menu, prices, stock and hours. Greetings, opening hours, “stop” and “a person please” are answered by fixed rules without the AI.
No. It proposes the order and reads it back with the total; only the customer's “yes” (or the Confirm button) places it, and the prices and stock are checked again at that moment. A repeated “yes” never makes a second order.
You need a WhatsApp Business account on Meta's WhatsApp Cloud API. That can be a new number or, after moving it to the Cloud API, your current business number. We guide you through it on a call or on WhatsApp.
The Front Desk is an add-on of Online Restaurant and Chain at AED 99 a month before VAT. Meta may charge its own fees for WhatsApp messages.
It replies in the customer's language: Arabic, English, Hindi, Urdu, Malayalam and Bengali, including Arabic written in Latin letters and Hinglish.
It asks the customer, or hands the chat to your staff with one polite message, and the question goes on your list of unanswered questions in Settings → Front desk. Answer it once and the Front Desk uses your answer next time.
It keeps a short summary per customer (preferences, past problems, open matters) for your shop only, never card numbers, passwords or codes. You set how long messages are kept, and Forget or Erase a customer at any time.
No. Ask your shop answers you and your staff about your own figures. The Front Desk answers your customers on WhatsApp, about your menu, prices, stock and hours, and never shows them your reports.
Also built in: Books Bookings HR & attendance Connect your AI Features
The AI Front Desk is coming soon to Online Restaurant and Chain, as an add-on at AED 99 a month before VAT. Until then, the free 14-day trial lets you try the rest of CreekPOS Online.
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