Help centre · Step-by-step manual
Tables and the kitchen
Choose the appropriate workspace and branch. Your plan, enabled modules and team permissions determine which actions are available.
These features are part of the Gold package of the program and of the Restaurant and Chain plans of CreekPOS Online. Choosing Café or Restaurant as the shop type at the first start switches most of them on; otherwise switch them on in Settings → Features.
Tables and held orders
Switch on Tables & held orders in Settings → Features and set the Number of tables (12 unless you change it).
- Ring up the order as usual.
- Press Hold (F6). Which table? shows every table; the busy ones are coloured with their total. Pick a table or Takeaway.
- The receipt clears for the next customer. The kitchen gets the order if the kitchen is on.
- When the table orders more, open the held orders, Resume the table, add the items and hold it again on the same table. Holding new items on a busy table adds them to that table's order.
- At the end, Resume the table and take payment as usual.
With an empty receipt, F6 (or Tables) opens the list of Held orders:
| Button | What it does |
|---|---|
| Resume | Brings the order back to the sales screen (the screen must be empty) |
| Split | Moves some lines to a new bill, paid now; the rest stays on the table |
| Pay a part | Splits the bill into equal parts or typed amounts, each paid in cash or by card |
| Move | Moves the order to another table |
| Merge | Joins two tables into one bill |
| Delete order | Deletes a held order; a cashier needs the right Delete a held order / table |
After Resume the order is on the screen and not in the list any more. Pay it, or hold it again; pressing Clear would lose it.
Splitting the bill
By items (Split): choose how much of each line goes on the new bill. The new bill gets its own number and opens on the screen to be paid; what is left stays on the table.
In parts (Pay a part): split the total into 2 to 50 equal parts, or type the amounts (they must add up to the total exactly). Each part is paid in cash or by card and prints Part n of m when receipts are printed. The last part closes the bill as one sale. While a bill is being paid in parts it cannot be resumed, moved, merged or deleted.
Sizes and add-ons
Small, medium, large; extra shot, oat milk, syrup, sugar level: each product can ask for its options when it is added, each option with its own price. They appear on the receipt and on the kitchen ticket. Setting them up: Sizes and add-ons. Selling with them: Sizes, add-ons and variants.
The kitchen screen
The kitchen screen shows every order that has something to prepare, from the moment it is held or paid.
- Mark the products the kitchen prepares: tick Needs cooking (kitchen) in the product editor. Drinks from the fridge do not need it.
- Switch on Send orders to the kitchen display in Settings → General.
- Open the screen: the Kitchen button on the top bar (Ctrl+K), or the CreekPOS - Kitchen screen shortcut. Drag the window to the kitchen monitor.
The board has three columns: New orders, Preparing and Ready. Each card moves on with its button (Start, Ready, Picked up), or with the keys: the arrows choose a card, 1–9 pick one, Enter moves it on. Clear ready empties the last column.
A kitchen screen on another PC
The kitchen screen can run on a second PC in the kitchen, connected to the till over the shop's network:
- On the till PC, with Send orders to the kitchen display on, Settings shows the till's IP address and the port (8077). The till works as the server.
- On the kitchen PC install CreekPOS and open the CreekPOS - Kitchen screen shortcut (tick it during setup).
- Choose Over the network (till PC IP) and type the till's IP address.
If the screen cannot connect, check that both PCs are on the same network and that Windows Firewall allows CreekPOS.
Kitchen tickets
Instead of a screen, or as well, the kitchen can get a printed ticket: tick Print a kitchen ticket for every order with items to prepare in Settings and choose the kitchen printer (or leave the receipt printer). Only products marked Needs cooking print on the ticket. There is one kitchen printer per till.
Service charge
Service charge: a percentage added to every receipt (Settings → Features) adds a percentage, 10 % unless you change it, to every receipt. It shows on the receipt, in the totals and in the VAT report.
Table ordering with QR codes
With CreekPOS Online, guests can scan a QR code on the table, see the menu and order from their phone; the orders reach the till and the kitchen. See Online menu, shop and table QR.
On this screen
Online · Ordering from the table
The guest scans the table's code, sees the menu, orders and calls the waiter or asks for the bill. The order reaches the tills and the waiter's phone, and the kitchen once confirmed.
Every step has a recommended answer; leave the set-up and come back, the skipped steps show on the Today page.
The waiter view shows every table with its state: an order waiting, bill asked, calling, paying, preparing, seated, free — the most urgent first. From it you confirm orders, seat guests, print the pre-bill and confirm payment.
A bill has its own number, not a receipt number. It can be paid at once, by items (each part a receipt), evenly or in parts (settled in one receipt). The service charge is your shop's. Move a bill to another table or merge two; cancelling needs a manager and a reason.
The minimum charge per person: when the items come to less than minimum × guests, the difference is its own line on the receipt.
Kitchen stations: each category has a station (e.g. drinks to the bar), and each round — and every ordinary till sale — makes a ticket per station. The kitchen screen can show one station.
The test table: from the safety step make a test table and scan it with your phone. Its orders show to the waiter but never become sales.
"Call the waiter" and "Ask for the bill" alert the tills and the waiter view with the table's name, once a minute per table.
Table ordering · Three ways to pay · The set-up, step by step · The waiter view and the bill · More
Online · CreekPOS Online
Sell from the CreekPOS Online app · Get the CreekPOS Online app · This computer is not connected · This computer is not connected to the account yet. · Connect this computer · Cashier · Till password · Live · Offline · Connecting
Online · Kitchen board
CreekPOS Online · Leave the board · Branch · Station · All stations · Live · Offline · Connecting · Full screen
Online · Order board
The orders your order screen shows. Mark an order ready when it is, and collected when the customer has it.
Branch · Screens are switched off. Switch them on in Settings → Screens.
Online · Held orders & tables
The orders held on the tills right now, by table. Resume, split or pay one on a till.
Waiter · Held orders · Table · Time · Cashier · Items · Total · No held orders
Online · Waiter
Table ordering · That spot does not exist · Pick the till that takes the money (with an open shift) · Write the reason
Online · Waiter · 2
The chosen quantities become a bill of their own on this table; the rest stays here. Each bill is then paid and gets its own receipt. Nothing goes to the kitchen again.
Seen · test · Total · Reason · Refuse · Bill · Bill asked · Pre-bill · Discount · Minimum charge · Service · VAT · Already paid · Due
Desktop · Tables and the kitchen
Which table? · Takeaway · Cancel
Desktop · Held orders
Hold an order on the sales screen and finish it later; it waits for you here.
Table · Time · Item · Total · No held orders · Resume · Split · Pay a part · Move · Merge · Delete order · Close · A bill being paid in parts cannot be split, moved or merged · That is the same table
Desktop · Tables and the kitchen · 2
Pick how much of each item moves to the new bill; the new bill goes to the cart to be paid, the rest stays on the table.
Split · Cancel · That is the whole bill — pay it as it is · Choose the quantities to move
Desktop · Tables and the kitchen · 3
Divide the bill between the guests: equal parts, or type the amounts. Each part is paid on its own and prints its receipt; the bill closes with the last part.
Number of parts · Or the amounts, one per line · Cash · Card · This part: cash or card? · Pay a part · Cancel
Desktop · Kitchen display
Connection · Clear ready · Close · New orders · Preparing · Ready · Select the previous / next order · Jump to the next column · Select the 1st…9th order on the screen · Selected order: start → ready → picked up · Close this screen · This list of shortcuts · Order · Cashier
Desktop · Connection
Orders from · This PC (same computer) · Over the network (till PC IP) · Till PC IP · Port · Save · Cancel