Help centre · Step-by-step manual
Staff and HR
Choose the appropriate workspace and branch. Your plan, enabled modules and team permissions determine which actions are available.
Staff and HR are in CreekPOS Online. Clock-in and timesheets come with the Retail plan; commission and the staff ledger with the Restaurant plan and higher; some HR features depend on the plan.
Switching Staff on
Open Settings → Staff settings (or Settings → Features) and switch Staff on. Clock in / out appears under POS and the Staff pages under Team. Set each person's PIN (4 to 8 digits) or card, their weekly schedule and the daily overtime limit.
Clock in and out
On the till, a person taps their name and types their own PIN (or swipes a card): clock in, start or end a break, clock out. This does not change who is signed in as the cashier. Five wrong PINs lock that name for five minutes. The till keeps punches offline and sends them later.
Timesheets, commission and the ledger
The timesheet shows each day's first in, last out, breaks, hours and overtime, marked late, early, missing clock-out or absent against the schedule. A manager can fix a punch with a reason; the original stays on record. Commission follows your rules (a base %, discounts counted or not, a % per category, monthly target tiers); a salesperson can be picked on each sale. The ledger holds advances (cash out of the drawer, shown on the X / Z), deductions and payouts. Print, Excel and CSV for each.
Switching HR on
With Staff on, open Settings → HR (owner only) and tick HR: employee files, documents, leave, payroll. Choose for each manager what they may do (see HR, manage HR, salaries and payroll); check the leave types, the weekend and the public holidays; in the UAE enter the establishment ID and the bank routing code for the WPS file. Reminders go in the app, by e-mail or by Telegram, even with owner alerts off. The roster, attendance devices, payroll rules and self-service links have their own chapter: HR: settings, attendance devices and payroll.
Files, documents and leave
Each person's employee file holds job, joining date, probation, contact and emergency contact; the salary part is seen only by the owner and the people the owner allows. Documents (passport, visa, Emirates ID, labour card, health card, the shop's trade licence…) carry numbers, dates and a scan kept encrypted; the expiring-soon board reminds you at 90, 60, 30 and 7 days. Leave has yearly entitlement, carry-over, requests and approval, a team calendar and public holidays.
Payroll, payslips and WPS
Run payroll monthly per branch: basic and allowances, overtime from the timesheets, commission, bonuses, deductions and advances taken back, then review, change any figure with a reason and finalise. Print or e-mail payslips, download the bank-transfer sheet and, in the UAE, the WPS salary file (SIF) for your bank. Test the file once with your bank before your first live payroll. The end-of-service and leave-encashment figures are estimates: confirm them with your bank or accountant.
On this screen
Online · Clock in / out
Tap your name, type your PIN, then In or Out. Or swipe your card.
Nobody on the staff list yet. · Add a person · Type your PIN · Clear · Delete the last digit · Cancel · Or swipe your card
Online · Save
Online · Staff settings
Off: nothing changes on the till or in the reports.
Minutes after the scheduled start before someone counts as late (and before the scheduled end as early).
A Salesperson button on the Sell screen; the sale's commission goes to the person picked.
A line's rate: the product's % when set, else its category's, else the person's own %, else the base rate. A monthly target raises the base rate once it is reached.
When a person's commission base in a calendar month reaches the target, their base rate becomes this %.
Staff: attendance, commission, advances · Off: nothing changes on the till or in the reports. · Attendance · Overtime after (hours a day) · 0 = no overtime. · Grace (minutes) · Salesperson · Pick a salesperson on the sale · Commission rules · Base rate · Commission is counted · On the price after discounts · On the price before discounts · By category
Online · Staff
Everyone who works in the shop, whether or not they sign in to the till. Each person clocks in and out with their own PIN or card on the Clock in / out screen.
4 to 8 digits. Kept scrambled: nobody can read it back.
Timesheet · Commission · Staff ledger · Clock in / out · Staff settings · No staff yet. · left · Till user: · No PIN or card yet · Monthly salary · Edit · Add a person · Name · Phone
Online · Commission
Print · Excel · Commission rules · No commission rules yet: everyone shows sales only. · Staff settings · Commission base · On the price before discounts · On the price after discounts · Sales · Matches the sales report · Receipts · Base rate · Person · no staff profile
Online · Staff profile
Their receipts count as theirs for commission, and they can see their own timesheet.
Someone who has left: switch off. Their timesheets and ledger stay.
4 to 8 digits. Kept scrambled: nobody can read it back.
Swipe or type the card's code. Only a fingerprint of it is kept.
For your information only: the program does not run payroll.
Leave blank to use the shop's commission rules.
Working hours each weekday; leave a day blank for a day off. Late, early and absent are counted against it.
Add a person · Staff · Timesheet · Staff ledger · Name · Phone · Role · e.g. Sales, Kitchen, Driver · Start date · Signs in to the till as · Nobody (no till login) · Delivery driver · Active · Clocking in
Online · Staff ledger
Advances, deductions, commission and payouts per person. The balance is what the shop owes the person (negative: what they owe the shop).
Commission and adjustments add to the balance; advances, deductions and payouts take from it.
The cash goes out of the open shift's drawer, so the shift expects it gone.
Positive adds to what the shop owes; negative (e.g. -50) takes from it.
Balances · Staff · No staff yet. · Add a person · Print · Person · Advance · Commission · Payout · Balance · left · Excel · owed to the person · the person owes the shop
Online · Timesheet
A correction never deletes anything: the original punch stays, and the correction shows as "corrected" with your reason and your name.
Person · left · No staff yet. · Add a person · Print · Excel · Hours · Days worked · Overtime · Breaks · Flags · no clock-out · late · left early
Desktop · Clock in / out
Tap your name and type your PIN, or swipe your card.
Tap your name and type your PIN, or swipe your card. · No staff yet: add them in Staff. · Type your PIN · Wrong PIN. · This card is not registered to any user · Choose what to record.
Desktop · Who made this sale?
Desktop · Staff
inactive · PIN · Card · No staff yet: add them in Staff. · Timesheet · Days worked · Hours · Overtime · Breaks · Commission · unassigned · Total · Sales · no commission rules yet (Settings, Staff settings)
Desktop · Active (can clock in)
Times as 09:00. A shift that ends after midnight: 18:00 to 02:00.
Start date · None · Weekly schedule (from – to; blank = day off) · New clock PIN · 4 to 8 digits · Type the PIN again · The two PINs differ. · This card is not registered to any user · Enter the customer name
Desktop · Corrections…
Corrected · No punches on this day.
Desktop · Staff and HR
Add to the balance (+) · Take off the balance (−) · From the drawer
Desktop · Staff and HR · 2
Desktop · Staff settings…
Switch on "Staff: attendance, commission and advances" in Settings, Features. Add each person in Staff: name, phone, role, start date, the till user they sign in as (their receipts count as theirs) and a clock PIN of 4 to 8 digits or a card. At the till, press Clock in / out, tap your name and type your PIN or swipe your card, then clock in, start or end a break, or clock out. This does not change who is signed in as the cashier, and five wrong PINs lock the name for five minutes. The timesheet shows each day's first in, last out, breaks, hours and the overtime beyond the hours set in Staff settings, with late, early, missing and absent days against the person's weekly schedule. A manager corrects a punch with a reason, and the correction stays on record. With the Gold package: set the commission rules (a base %, discounts counted or not, a % per category, monthly target tiers), pick the salesperson on a sale, see each person's commission and post it to their ledger once per period, and record advances (cash out of the drawer, shown on the X and Z reports), deductions, adjustments and payouts. Print the timesheet and the statements, or save them as Excel or CSV.
Pick a salesperson on the sale · Commission rules · On the price after discounts · On the price before discounts · Commission % per category (blank = the base %, 0 = none) · Category · Monthly target tiers · Then the base % becomes