Delivery terms that prevent wholesale order surprises
Write lead times, delivery charges and handover arrangements clearly before a shop places its request.
How to respond to a wholesale order request
Available now in CreekPOS Online
Use accept, reject and revised quotes to keep buyer and supplier aligned before a market request becomes a purchase order.
Read the whole request first
Check the product, quantity, agreed unit, delivery address, contact and requested terms. Confirm that you can supply that quantity within the lead time. A request is not a completed payment and is not a shipment instruction by itself. If your team needs another person to check availability, do that before accepting rather than agreeing to an order you cannot fulfil.
Choose the response that matches reality
Accept when the stated terms work. Reject when you cannot supply the request. If you can supply it with a different price or terms, propose a revised quote and explain the change clearly. For example, a delivery to a different area might require a new delivery fee. The buyer must explicitly accept the revision; the supplier then confirms it. Silence is not acceptance, and sending a message outside the recorded workflow does not update its state.
Move the confirmed agreement forward
After confirmation, the buyer maps the product and supplier and creates the linked purchase order. Check the reference when planning fulfilment. A supplier with the paid Trade add-on can import the confirmed order into its own sales workflow, then approve and ship it there. Without Trade, the market still records the shared request, while you arrange execution directly. Keep payment instructions and delivery arrangements clear with the buyer; there is no marketplace payment collection.
Understand the costs
A brand account is required to list. Normal subscription and account-retention rules apply; this is not a permanent free supplier account.
Trade is billed per workspace in addition to the base plan. It is not included in the base trial. Other optional modules have their own charges. 129 AED / month · Retail+
Regular monthly prices before VAT. Promotional eligibility and the final total appear in Billing.
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This article is general information as of its date, not legal or tax advice. Rules change; check the official source or ask your accountant before acting.
